At Flowers Waterloo, your satisfaction is our highest priority. As your trusted local Waterloo florist, we are committed to delivering only the freshest flowers to every household and business in our community. We back this promise with our Fresh Flowers Guarantee — ensuring that every bouquet and floral arrangement arrives in pristine condition and remains vibrant for days.
If your flowers or arrangements arrive damaged or do not meet our rigorous quality standards, we are here to make things right. Please inspect your order upon delivery. Should you notice any damage, such as wilting, broken stems, or other concerns, report the issue within 24 hours of receiving the flowers. Timely notifications help us provide a swift resolution and uphold our quality commitment.
We guarantee the freshness of our flowers for at least five days from the time of delivery, provided they are cared for as recommended. Our team works with local growers and suppliers to ensure every arrangement is fresh and full of life. If you find that your flowers have not lasted within the specified freshness window, please contact us promptly. We may request photos to assess any issues and to help improve our service further.
Your peace of mind is important to us. If your order arrives damaged or the flowers do not meet our freshness guarantee, we offer the following resolutions:
Please note: All requests for refunds or replacements must be made within the guaranteed freshness window. Eligibility will be determined by our customer service team upon reviewing the specifics of your order and the reported concern.
We value every customer and strive to make every experience with Flowers Waterloo exceptional. Should you have any complaints or issues that are not related to product quality — such as delivery delays, incorrect orders, or service concerns — please contact us as soon as possible. Our dedicated team will investigate your concern thoroughly and work towards a fair resolution.
For a smooth complaints process, please provide your order number, the date of delivery, and a clear description of your concern. We may request additional information, such as photos, to assist with the resolution. Our aim is to respond to all complaints promptly and resolve any issues to your satisfaction.
As a local florist proudly serving the Waterloo community, we understand the importance of reliability and trust. Whether sending a bouquet to a loved one or decorating a business event, you can count on Flowers Waterloo for quality, service, and customer care. We thank you for choosing us as your Waterloo flower delivery specialist and look forward to delighting you on every occasion.
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