Welcome to Flowers Waterloo. The following Terms and Conditions apply to all customers placing online orders for flower delivery in Waterloo and its surrounding areas. By using our website and purchasing our products and services, you agree to comply with the terms outlined below. Please read them carefully to ensure a smooth and enjoyable shopping experience.
These Terms & Conditions govern all online purchases made with Flowers Waterloo for delivery to customers within Waterloo and surrounding regions. They are designed to provide clarity on the important aspects of our relationship: the order process, payments, cancellations, liability, and the legal jurisdiction under which we operate.
2.1 Placing Your Order: Orders for flower delivery can be placed through our official Waterloo online shop. After selecting your preferred floral arrangements or related products, you will be prompted to provide delivery details including the recipient's address, desired delivery date, and any special instructions for our couriers.
2.2 Order Confirmation: Upon completing your purchase, you will receive an automated confirmation acknowledging receipt of your order. This does not indicate acceptance; acceptance occurs only when your order has been reviewed and processed by our team.
2.3 Acceptance and Fulfilment: Flowers Waterloo reserves the right to accept or decline any order. Reasons for non-acceptance may include, but are not limited to, unavailability of stock, inability to deliver to the requested address, or concerns around payment authentication. Should your order not be accepted, you will be informed and no charge will be made to your chosen payment method.
2.4 Product Substitution: While we strive to ensure all arrangements reflect those displayed online, availability of certain blooms may vary due to seasonal or supply constraints. If substitutions are necessary, we guarantee they will be of equal or greater value and in keeping with the style and colour scheme of your original choice.
3.1 Accepted Payment Methods: Payments for all online flower delivery orders in Waterloo are securely processed. We accept most major debit and credit cards, as well as other payment methods indicated at checkout. Full payment is required at the point of order.
3.2 Pricing: All prices are listed in British Pounds (£) and include VAT where applicable. Delivery charges, if any, will be clearly detailed prior to completion of your purchase.
3.3 Pricing Errors: In the event a product is displayed at an incorrect price, Flowers Waterloo reserves the right to cancel the order and inform you of the error. Where possible, you will be given the opportunity to reorder at the correct price.
4.1 Delivery Coverage: We provide flower delivery services throughout Waterloo and neighbouring areas. If your delivery postcode falls outside our network, we will inform you at the order stage or shortly thereafter.
4.2 Delivery Times: Our standard delivery service operates on specified days and timeframes, as shown during checkout. Whilst we endeavour to deliver on your chosen date and within your preferred delivery window, rare circumstances such as extreme weather or other disruptions may cause delays. We will communicate promptly should your delivery be affected.
4.3 Recipient Not Present: If the recipient is not available at the delivery location, our courier will attempt to leave the flowers in a safe spot or with a neighbour, unless otherwise specified in your delivery instructions. A delivery card will be left to indicate the arrangement's location. Re-delivery is subject to availability and may incur additional charges.
4.4 Incorrect Details: Please ensure all delivery information provided is accurate. Flowers Waterloo will not be liable for failed or delayed deliveries resulting from incomplete or incorrect addresses or contact numbers.
5.1 Cancelling Your Order: Orders can be cancelled or amended up until 24 hours before the scheduled delivery date. To request a cancellation, please use the cancellation option in your order summary or contact our customer service team directly. Orders cancelled after this window may not be eligible for a full refund, particularly if the order has already been processed or dispatched.
5.2 Refunds: If a cancellation is successful, a full refund will be processed to your original payment method. Please allow up to seven business days for the amount to appear in your account. Where an order cannot be cancelled due to short notice or perishable nature of the goods, refunds will be at the discretion of Flowers Waterloo.
5.3 Amendments: Requests to amend orders (such as changing the delivery address, delivery date, or product selection) will be accommodated subject to product and delivery availability. We recommend contacting us as soon as possible for any modifications.
6.1 Returns Policy: Due to the perishable nature of flowers, we are generally unable to accept returns unless the flowers arrive damaged or are not as described. If you are dissatisfied with the quality of your order, please contact us within 24 hours of delivery, providing photographs and a detailed description of the issue.
6.2 Resolution: Where issues arise, we will review all details and, if appropriate, offer a replacement arrangement or a partial/full refund depending on the circumstances. Our decisions in these cases will align with your statutory rights and our aim to ensure customer satisfaction in Waterloo and nearby areas.
7.1 Providing Accurate Details: It is the customer's responsibility to ensure that all order and recipient details are complete and accurate at the time of purchase.
7.2 Caring for Flowers Post-Delivery: Once flowers have been delivered to the specified address, proper care becomes the responsibility of the recipient. Guidance for arrangement care may be included with your delivery where appropriate.
8.1 Limitation of Liability: Flowers Waterloo will not be liable for any loss, damage, or delay arising from inaccurate order details, refusal of delivery by the recipient, or failure to follow flower care instructions post-delivery. Our liability for any direct damages is limited to the value of the flowers purchased.
8.2 Events Beyond Our Control: We are not responsible for delays or failures in performance resulting from events outside our reasonable control (such as acts of God, strikes, adverse weather, or transport disruptions).
8.3 Statutory Rights: Nothing in these Terms & Conditions seeks to limit or exclude rights that you have under applicable consumer protection laws.
9.1 Confidentiality: Your personal information, including details submitted for order processing and delivery, will be handled in accordance with current UK data protection legislation.
9.2 Third-Party Disclosure: We do not share your information with third parties except as necessary to fulfil your order (e.g., with our delivery partners) or as required by law.
10.1 Applicable Law: These Terms & Conditions, and any disputes arising therefrom, are governed by the laws of England and Wales.
10.2 Jurisdiction: Any disputes arising in relation to your purchase or use of our service will be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Waterloo reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website. Continued use of our site and services following an update constitutes acceptance of those changes.
These Terms & Conditions apply equally to all customers ordering flower delivery in Waterloo and the surrounding areas. If you have any queries or require clarification regarding our terms, please consult our customer service section via the website.
For questions regarding your order, cancellations, amendments, or any aspect of these Terms & Conditions, please reach out using the contact options provided on our website. We are dedicated to providing excellent customer support to our valued clients in Waterloo and neighbouring locations.
Thank you for choosing Flowers Waterloo for your online flower delivery needs in Waterloo and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 77 Waterloo Rd, South Bank, London, SE1 8UD.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Waterloo, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Waterloo.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
